Making sure your employees and customers can effectively communicate is not just good business, it’s also the law.
1. Title I of the landmark
Americans with Disabilities Act
(ADA), passed in 1990, requires businesses that have 15 or more employees to provide ‘effective communication’ to Deaf and hard-of-hearing
employees. The use of a qualified interpreter may meet this standard depending on the communication needs of the individual.
2. Title III of the ADA requires that businesses open to the public provide access to Deaf and hard-of-hearing
customers
regardless of the size of the business. This may include providing ‘effective communication’ through sign language interpreting.
3. Section 504 of the
Rehabilitative Act of 1973
bars discrimination against individuals with disabilities by any program that receives federal financial assistance. This covers customers who are accessing services as well as employees.