Questions to ask a sign language interpreting provider.
Do you screen your interpreters? "Effective communication" is required in order to meet the federal legal standard for services. Unfortunately, according to the National Consortium of Interpreter Education Centers (NCIEC), 82% of agencies do not conduct a qualification screening of their interpreters. SCIS screens every interpreter through a rigorous process graded by a panel of hearing and Deaf experts.
Have you conducted a drug test and background screening of your interpreters?
SCIS conducts vigorous background checks and drug testing at hire and as indicated during employment. This is to ensure that you may trust interpreters who are on-site at your location.
Do you perform quality checks of your interpreter’s work?
When permission is granted, SCIS often sends supervisory staff to observe interpreter work to ensure quality of service.
Are you using employees or subcontracting this work out to independent contractors (ICs)?
Agencies that solely use employees, like SCIS, are able to extend greater protections to you as a customer.
How do you ensure that our site requirements will be met?
SCIS uses a robust software system that screens interpreters for qualification to work on your site. Interpreters who do not meet your specific requirements will not be able to accept work with you.